Its been over four weeks since I could manage my phone via their website, and their so-called customer service agents cant fix it. They close down calls without permission, they take 24 hours or more to respond, and keep loosing the trouble tickets.
I guess if nothing went wrong, they'd be fine. But it has, and they're not.
As always, you get what you pay for. And this is just unbelievably bad.
Example: Today:
Hi William,
Good to hear from you so soon.
I have just checked your account under the username of 'billbuchan' which has a SIM registered next to it under the number of 07768385285.
As this is the case you might be trying to log into the wrong account can you please get back to me with the SIM serial number so I can check if you have 2 accounts open.
Speak soon!
Matt @ The giffgaff team
I think its time to transfer to another provider. Again.