A response from the chairmans office at O2
Wednesday, December 2, 2009 at 3:32PM I got another mail today from Lucy. Nothing particuarly new in it, and sent her this reply. Ironically, it took most of the day to get off my machine as I was trying to use my O2 3g dongle.
To: [REMOVED]
From: Bill S Buchan/HADSL
Date: 02/12/2009 10:40AM
Subject: Re: HLC-1509146-O2 Complaint
Many thanks for your response. However, as I did point out in our numerous phone calls:
- It makes little difference to me to know the plans that O2 have for any particular work. After all, I only really care if the service works or not. O2 have known about this coverage blackspot since June, and I still get little or no coverage.
- Dare I remind you of all the broken promises that O2 have made to me so far ?
- Network services have never and probably never will ever contact me. Lets stop pretending, shall we ?
- What is the point of improving 2g coverage if you have sold me and bill me for a 3g service ? Why not improve the 3g coverage ? If I sold you a car but only two wheels instead of four, would you still give me all the money? I think not.
- You made absolutely no warranty that O2 would actually achieve any improvements in this area. Any admissions you made were disclaimed to a ridiculous degree.
So yes, the O2 response to my question, 'Can you give me a hard date in which this problem will be resolved" was unsatisfactory. O2 could not give me an answer to this very simple, and pressing question. Indeed, I had rather hoped that instead of your rather defensive eMail, you might have some positive news for us all. Again, my hopes are dashed.
Your response, and your previous phone calls, are all about making me think that something might happen in the future. I believe that since I have contracted O2 to provide me a service, this should have happened already .
Would you have put up with this lack of service ? This apalling customer service ? And stood for being fobbed off in this manner ? No.
I have already complained to my MP. I plan to contact the broadsheets this week, and the 52 (and counting) petitioners are considering presenting a petition to Stephen Timms. I'm sure that all MP's at the moment are looking for a new whipping boy to distract the public from their woes, and O2 have a real chance of being promoted to this position.
I am also in communcation with the CEO's office at Tesco, your new iPhone business partner, to express my incredulity that O2 will be able to provide any sort of service to their customers, given my experience with the O2 network at the moment.
Alternatively, O2 could actually stop prevaricating, fix the problem, compensate us for the lack of service so far, and we can all get on with our lives.
Your choice.
---* Bill
Reader Comments (1)
why don't you ask them to install a small in building cell site for you, that should solve the problem.