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What am I?

I'm a technology consultant, focused on enterprise collaborative applications. I'm based in North-east Scotland but work all over Europe, and sometimes I present at technology conferences using a mixture of deep-technology and humour to keep the audience awake.

I'm married with one grown-up daughter of whom I'm immensely proud, and have family members covering most significant time-zones. We took 'hide and seek' seriously.

Other interests include making excuses not to go to the gym, testing the tolerance of my peers with humour, and sometimes bringing my 20-year old ZZR 600 out of the garage to terrify myself with.

I've been blogging since it was called 'Talking cr@p on the internet' and at one stage hand-rolled my own blog. Fame and fortune for this minor technological greatness is still 'in the post'.

Enjoy my little outpost on the web and take cheer that it could be worse - I could be a Silverlight consultant...

How to get in touch?

I have a mobile phone number which has been unchanged in 15 years. Most folks have that. Or you can try eMailing me - look at the domain name and take a good guess which will work. Most things will. I'm on Linked-In for the business stuff, Facebook for the personal stuff, and Skype for the face to face stuff. 

I'm a freelance consultant, and I'm engaged by enterprise or government customers. Most of the work I do I cannot speak about, so excuse my somewhat clumsy evasions. 

« How not to complain: | Main | Email to Tesco's CEO »
Friday
Nov272009

Mac OS Ken

DateFriday, November 27, 2009 at 1:28PM

Mac OS Ken runs the best Mac and iPhone postcast ever. He Rocks. And I pinged him this on his website:

Dear Ken.

You Rock!

I'm currently an O2 customer here in the UK. Coverage is terrible. Even in the middle of London - and i mean *right* in the middle of London - its terrible. Lots of signal, no bandwidth.

And O2's customer support is terrible.

50 or so of us have escalated complaints to O2's CEO, and guess what. Nothing.

So we've started a campaign blog over at http://www.billbuchan.com/o2/ where you can catch the action, including the amazing line: "We're not locked into this contract with you - YOU are locked into this contract with US" (Dontcha Love the Watchmen?)

Tesco's here in the UK - the biggest supermarket - are about to start selling iPhones - and guess what. It'll be on the O2 network. Which terrify's me.

If they cant maintain reliable service (IMHO) so far, hows another million or so customers going to affect it?

Brilliant postcast, btw,

---* Bill

AuthorBill Buchan | Comments Off |