The Volkswagen iTouch/Bury CC9060 Bluetooth Car Kit (and the iPhone 4)
Monday, August 30, 2010 at 11:51AM I recently got the Scirocco fitted with a VW branded car kit - on the invoice, it was called an iTouch. In reality, its a rebranded Bury CC9060. A fantastic car kit, and Barnetts in Dundee did an excellent job in fitting it. It worked really well with my temporary BlackBerry and SWMBO's iPhone 3Gs.
However.
When I got my new iPhone 4, it started:
- Resetting the car kit
- Flipping between the car kit and the phone speaker
- Not ringing on incoming calls
- Dropping calls
- Calls where my microphone didnt work
All in all, very frustrating. It would appear that Apple iOS v4.0.0, v4.0.1, and v4.0.2 all have the same issue. There is apparently an update from Bury which might fix it, but when I wasted three hours over the weekend (farting around with Bluetooth drivers, windows XP, The Bury Update manager, bad documentation, etc), the upgrade program (on the PC) denied that it had the correct firmware downloaded from the Bury site.
Bury, if you ever read this:
- The COM port service on the bluetooth device only ever works whilst the car kit is in UPDATE mode. Took me an hour to figure that one out
- You should be able to NOT HAVE TO DOWNLOAD the firmware kit every time you do an update - especially as during the update itself most folks will be off-net. Using a laptop in their car. In the street. You should at least remember the last kit you connected to, and download the correct firmware for it. Even if its VW branded!
- Not everyone wants to have a PC. A Mac version of your software might be far easier than the pain I had in getting my Vmware PC talking over my Mac bluetooth port.
- When I hit Bury.com, it defaults to German language, despite my browser telling you that I'm using English. A small point, but a very disconcerting one to less technical users.
- Why dont you TELL folks with rebadged VW kits to contact their dealers instead of wasting TWO days messing with this stuff?
I called Barnetts this morning, and they're taking the car back on Friday AM to check it out. They've not seen this yet.
In the meantime, using my Apple developer ID, I'm upgrading my iPhone to iOS 4.1 (beta 3) to see if this irons it out. (Hint: Pay $100 for the iPhone developer stuff, register your device on the developer portal, download the firmware from the site, hold down 'Ctrl' whilst clicking on 'Restore' to select the new firmware, reload phone, restore from backup. Amazingly, I got almost all of those steps completely wrong the first time and it still worked fine).
So. Finally. Does iOS 4.1 (Beta 3) solve the issues ?
Ah. No. Bugger.
Reader Comments (21)
Bill, interesting experiences. I have just taken delivery of a new Ford Fiesta with integrated Bluetooth and USB/line-in for the iPod Touch.
So far the BT works perfectly well with the BlackBerry 7310 Curve, but the USB/line-in is a little bit more fiddly, occasionally requiring disconnect/reconnect ( HAVE YOU TRIED TURNING IT OFF AND ON AGAIN ! ).
I do like the option to navigate through the iPod's playlists on the stereo's display, but again it's a bit fiddly.
I'm guessing Ford never read this article -> http://www.ibm.com/developerworks/library/wa-aj-century/
You know what? Just DON'T use the b****y phone while driving ;-)
Clearly, you dont understand that I spend a significant amount of time in my car, and if i get a call, want it to work legally ?
Sheesh ;-)
---* Bill
You know, I'm regularly reminded of the reasons why I'm happy not being an Apple fan. This is one of them.
Although Nokia is slowly earning my hate mail so I guess I shouldn't be too glad. My nice new N900 is slowly earning it's way into being a flashy touch screen 32 gig media player.......... Glad I didn't pay anything for it!
Hi Bill,
Just bought an iphone 4 yesterday and cannot connect it via bluetooth to the Bury CC 9060 that was fitted by Inchcape VW in Chelmsford on a VW Golf that I bought in January 2010.
Called their service department and they said go to the Bury website for help as they had had no reported problems.
Tried sending some emails to the Bury company but they bounced back and the rest is in German!
So have sent an email to VW UK and also an email to the dealer.
I'm hoping as I only bought the car less than a year ago it's under some warranty or something so it can be fixed/changed.
Fingers crossed( and that's nothing to do with the unclaimed winning lottery ticket!).
Ajay
Hi there Bill,
Just about to get one of these fitted to my new style Polo.
However, thought I'd do a quick search before phoning VW in the morning to get it booked in.
I've been toying with this, or a Parrot for a while and finally decided the VW/Bury - so if I end up with a rattle or an issue, I can shout at VW, rather than having two different sides blaming each other.
I've got a 3GS and about to upgrade to an iPhone 4 - So just wondering if you got this sorted in the end?
Cheers,
Mike
Nope - not sorted. Don't get the VW branded one - get a normal bury kit from halfords.
I have a 2008 VW touareg with a VW branded bury. My iPhone 4 works with this unit, bury even controls the play/pause/skip on the iPhone, but for some reason the music just wont come out of the speakers??? apart from this it seems a very good bluetooth option.
I was considering trying an update to the bury firmware to see if this solves the issue although if you's are having problems on a 2010 model not sure if i should.
my iPhone is running OS 4.2.1
Bury displays the following:
Box SW vers: 0181
Box HW vers: 0004
Display SW vers: 0172
Display HW vers: 0002
should I update or accept how it is? I would also have to attempt the update on a mac!
Not sure if this will help you with the music issue but I had the same thing. Sound for phone calls was perfect but no sound when playing audio through A2DP bluetooth.
Discovered that on the control box there is a 3.5mm jack that the music audio is outputted through. get a 3.5mm cable from this jack into the AUX of your stereo and the music works! Awesome!!!
Now just got to work out how to flash the VW kit with the latest BURY firmware......VW aren't releasing any updates....very annoying.
Anyone have any ideas?
Hi!!
I have the VW kit on my Skoda Octavia, and need an update for it so that I can pear 2 phones at the same time.
This is what Bury call´s Multipoint.
Is there a way to install the Bury software, beter then the VW??
http://www.vwaudiforum.co.uk/forum/showthread.php?t=105350
Have a look at this forum link. (you may have to register). The vw kits can't be updated with the bury firmware which fixes the problems. VW are worse than useless dealing with this and aren't producing any updates. We altered the xml files so the bury updates uploaded to the head unit be were then rejected and the unit reset. My guess is that the ROM needs reprogramming with a full flash to replace the proprietary vw bootfile with the standard bury one. They've sold 100's of thousands of these units, all useless and un updateable. Disgraceful!!
I've just reported this back to the dealer today. Lets see what happens.
---* Bill
I think nearly everyone who has one of these kits has reported it to their dealer who sold it them. I've spent over a year back and forth trying to get this dealt with. In the meantime staff come and go and we start all over again. All the dealers do is avoid the issue and pretend not to be aware of any problem and as they have no updates do nothing. It is a disgrace. I like thousands of others were sold this kit on a false premise that it would be fully supported by vw. But its just junk without the fixes and updates. Instead of dealing with their customers with respect they shirk responsibility and have upset 1000's of customers many of whom purchased their car from new.
What is more annoying is the fact of how easy it would be for them to fix this. All it would take is for them to make the latest bury update compatible with the VW boot file of the ROM in the control unit and do so with all future updates. Less than an hour of a coders time who would have access to to a full vw flash file. The only other option is to flash the control box and replace the vw boot file with the bury one. Having not looked at the control box I'm not sure whether that could be done via bluetooth or would either need a serial cable or whether the unit would need jtagging, though i doubt the latter.
Very disappointing vw.
Date: 20/05/2011 13:24
Reference: VW-2011/05-009748
Volkswagen Scirocco - XXXXXXXXXX
Dear Mr Buchan
Thank you for your email of 13 May 2011, regarding your Volkswagen Scirocco.
It was with regret that I learned of the difficulties you have experienced with the phone connection kit that you have fitted to
your Scirocco. I am sorry that the kit is currently not functioning in the way you had hoped with modern smart phones.
Since we last spoke, I have been investigating whether any further update is currently available. The software updates available
for the phone kits that Volkswagen supply and the compatibility lists for the devices are held on the following website;
http://www.volkswagen-zubehoer.de/eng/
From this main page if you click the link at the bottom right hand side of the page marked "Download centre" it will load the
Volkswagen Accessories downloads page.
From the downloads page, if you click on the link on the left hand side marked "Software updates and instructions", you will see
links to the current most up to date software for the Touch Adapter and the Touch Adapter Voice.
The compatibility lists for both devices suggest that most functions should work with modern smart phones like the Iphone 4
dependent on phone software versions installed. I can only suggest that you ensure the device has the most up to date software
from this site installed and that the phone software itself is up to date.
If you believe that both your phone and the adapter have up to date software and are still not operating correctly in line with
the compatibility lists published on the above website, there is a technical advice email address published on the compatibility
lists which is:
Technicalsupport1@volkswagen-zubehoer.de
I hope this information proves useful to you and that it may lead to a resolution of the problems you have encountered.
Thank you for contacting Volkswagen UK.
Yours sincerely
XXXXXXXXXXXXXX
Customer Relations Manager
Volkswagen Customer Service
Tel: XXXXXXXXXXXXXXX
E-mail: volkswagencustomercare@volkswagen.co.uk
Internet: http://www.volkswagen.co.uk
But - did it work ?
Ahh. No.
I've escalated back to VW and to their technical support email address.
*sigh*
---* Bill
Any more news on this? I'd love for it to work!
Ah - no. VW refuse to support this device. And refuse to refund
Sucks
---* Bill
Darn,
Isn't the update from VW direct though?
Ah - no.
Final chapter is written up here
In other words. Don't buy a car kit from a manufacturer. They don't give a crap about after-sales support.
---* Bill
I've got one of these bury kits, and mine wouldn't play music through the speakers either. I have just updated it to the latest software and found that I had not sound at all through the speaker but then found (after an hour lol) that if I plug the phone output into the aux out on the bury box I got both voice and music through the front speakers.
Hope this helps
Neil
...yes but yours is a Bury kit therefore you can update the firmware. The VW units have proprietary boot loaders and cannot take the Bury software. Though you may use the Aux input if this is plugged in and routed to the cars Aux in sound will go through but on VW this then disables audio from the MDI if one is fitted. The advantage of the Bury software update is that there is a new setting in options to send the audio via the bluetooth which is not there otherwise.