I tried to cancel my O2 home broadband today...
Thursday, February 18, 2010 at 1:02PM But when I finally got through, they couldnt process cancellations - their systems were down.
I'd laugh, but then I'd just cry.
Why cancel ? Well, since they implemented 'traffic shaping' my average broadband throughput has plummeted from 4mb to around 1mb, with troughs around 500mb. At one point it was running so slow that I couldnt actually do a remote-desktop session. I called up, and it transpired that there was long-term congesion in Perth (What this has got to do with me, God alone knows) and the traffic shaping had been completely cocked up.
Their customer service for Broadband is good, and the price okay. But the network is unreliable and the bandwith draining away. So thats another O2 service I'm going to cancel. As soon as I can.
Zen, here I come (again).
Reader Comments (5)
Try Freeola Bill. No minimum contract so if it's no good you can get rid easily. IFB.net are local (well to Aberdeen anyway) and their Support is pretty good. Not that I usually need to use it.
I have used PlusNet for last 5 years - they offer 1 month rolling contract and their excellent support is both web and phone based, the support staff are all still based in sheffield and very helpful (though given their expansion plans since being taken over by BT not sure how long that will last)
The deed is done, despite their NLP 'So you *think* service has got worse' patronising telephone guff.
---* Bill
SOP for ISP's is to challenge the "perception" of the users. Even though they know the service is crap they try to make the user take the blame. Especially when they know it's sporadic.
When they come up against someone who actually knows how to monitor and report, they usually fold rapidly and in bad grace.
In their defence, the actual technical support person (and O2 have some good broadband technical support people) basically admitted all, which was honest of him. It was the 'Retention' team that spoke down, patronised and used NLP. Nice.
---* Bill