Okay. Perhaps we were a bit unkind slagging off T5 on its first day. Or even its second. But according to the BBC, its just got worse and worse - up to 20,000 bags separated from their owners. (And given my past experience, how many bags have been looted)..
So next time a spanish building company (the company that owns BAA) offers to build a £4.5b shopping mall at your countries airport, and claim that it can handle passengers, just tell em to get stuffed.