On time, and on budget - two things that dont normally happen on massive construction projects in the UK. However, good old BAA and BA still managed to screw it up. And this is after they cancelled the fingerprint scanning system they just installed - yesterday- after a huge consumer and government backlash.
If you have the misfortune to have to fly via Heathrow (any terminal!) and in particular, Terminal 5 - just forget about checking a bag for the hold. You know it makes sense.
"Welcome to Britain. Its a bit crap".