Doing an internet check-in for tomorrow, and guess what I got:
Now this is a picture that you never want to show to your customers. It indicates
- That you have no decent error trapping in place. The customer should never see an internal error.
- Its a bad error message in that it doesnt tell me how I can resolve this, or who to contact.
- I've been trying for four hours now, so its clear its not logged, nor acted upon.
- Its shaken my trust in everything else they do.
And I'm annoyed because tomorrow I'll have to spend 30 minutes in a damn queue, even though I only have hand baggage.
As a long
suffering term customer of KLM, I was deeply cynical when they decided to 'Merge' with Air France, commenting that we'll end up with Dutch Cooking and French Punctuality.. I wish I was wrong..