Howto: Screw up your broadband...

Our master socket - the primary socket that comes into our house - is buried in the bathroom wall. I know. I stuck a webcam up there from under the bath (Now there's a sight), and still couldnt see it. There's about a mile of cable attached to it so the db loss on that circuit is horrific. So I thinks - instead of breaking down the bathroom wall - why not just get BT to install a new socket. Simple eh? So I call up BT and state:

"Look. I need a new master socket";

"We dont do that. You have to install a new line and switch everything over".

"Whatever. Do it. Make it so. Switch over my voice and my ADSL".

"No worries. A week friday.. "

"Fine."

So a week THURSDAY the BT engineer appears as if by magic and by friday AM has put in a new master socket. Excellent. But the phone services is still on the old socket.

"BT ? I wanted a new line and all my services switched".

"Oh. We havent switched your line"

"I *KNOW*. Can you do it ? "

"Sure. Give it a week"

"AND. I. WANT. YOU. TO. SWITCH. OVER. MY ADSL. RIGHT ?"

"Right".

Another week.

The phone magically changes socket. So far so good. ADSL doesnt switch.

"BT ? My ADSL hasnt been switched .."

"Was it BT ADSL ? "

"Are you mad ? Twice the price, half the service ? Do I sound retared ? "

"No. We dont do that - contact your service provider".

Right. Grit teeth, stiff upper lip.

"Nildram. Hi. I need to switch my ADSL to a new line."

"Fine. No worries. " (actually this is a lie. It took four eMails, three days and four hours on hold to get to this stage..). "Whats the new number ? "

"Same as the old one. "

"WHAT ? "

(long explanation).

"Fine. Wait another week. And it'll cost 15 quid".

"WHATEVER".



Sigh



I'm in London this week. And the ADSL is now completely dead. Both Sockets.



Moral of the tale ? BT are a bunch of complete morons. Seriously. And if you get someone who sounds like they're not - they're going to mess with you for fun. NILDRAM have a really good rep. But they have "staffing problems". Yeah. The fat cats have cut the personnel on the support line, right ?



I should have taken the wall down. I would have then illegally rewired my own master socket, and spent 50 quid repairing the wall. And done it in less than a day.



AAAAARRRRGGGGGGGGHHHHHHHH!